Contact Pfukani
Reach our consultation team directly via WhatsApp, phone, email, or in person. No call centres, no bots - just real people who can answer your questions.
How to reach us, and what for
The fastest way to reach us. Ideal for enquiries, sending documents, checking on an existing loan, or asking about repayment options.
Direct call
Office hoursPrefer to speak to someone? Call our office directly during business hours. Ideal for questions that are easier to talk through, or if you have an existing loan and need to discuss repayment options.
Better for longer messages, complaints, or anything you want a written record of. Attach PDFs directly if you're submitting documents.
Visit us in person
By appointmentWe're a small office, so please message us first to arrange a time; this ensures someone can focus on your enquiry without interruption.
Business hours
Standard working hours. Phone, WhatsApp, and email monitored throughout.
Message us in advance if you need a Saturday appointment.
Messages received during closure will be replied to the next business day.
What to include in your message
To get a faster, more accurate response, include the following in your first message:
Your full name - as it appears on your SA ID.
The amount you're considering - for example, "R3,000".
The term you prefer - 1, 2, or 3 months. If unsure, say so and we'll advise.
Your employment status - employed, self-employed, grant recipient, or other.
Any questions you have - ask them all at once. There's no limit.
Do not send documents in your first message. Wait for us to confirm the correct channel and identity of the person you're speaking to. This protects you from impostors.
How quickly we respond
| Channel | Typical response | During business hours |
|---|---|---|
| Within 1–2 hours | Yes | |
| Direct call | Answered live | Yes |
| Within 1 business day | Yes | |
| Complaint (formal) | Acknowledged in 5 business days | Yes |
| After-hours messages | Next business day | Not applicable |
Complaints and escalation
If you're unhappy with any aspect of our service or a credit agreement, please contact us first so we can try to resolve it directly.
Message 063 036 0726, call 015 001 0982, or email info@pfukanicashloans.co.za. We acknowledge complaints within 5 business days and aim to resolve within 20.
NCR - 0860 627 627 · complaints@ncr.org.za · ncr.org.za
Credit Ombud - 0861 662 837 · info@creditombud.org.za · creditombud.org.za
Quick answers
No - we don't take loan applications by phone. Please use WhatsApp or email; this creates a written record and lets you review everything before committing. If you prefer, we can arrange an in-person appointment. You're welcome to call us first for guidance before submitting anything.
Call 015 001 0982 if you prefer to speak to someone directly, if your question is urgent, if you have an existing loan and need to discuss repayment options, or if you'd rather talk through the process before committing to anything. For document submission or anything you want a written record of, use WhatsApp or email instead.
No. Pfukani Cash Loans operates from a single office at Stand No. 601, Maphata Village, Giyani. Any person claiming to represent us from another location is not authorised. Always confirm before sharing documents.
Our only WhatsApp number is 063 036 0726 and our only office line is 015 001 0982. We never ask you for your PIN, OTP, or online banking password. If in doubt, phone either number directly before responding.
Ask for them by name in your message. If that person is unavailable, another consultant will respond and pass your message on. On a call, you can leave a message and we'll call you back.